Frequently Asked Questions

If you need any help, please feel free to email us at

My agent appears to be unhealthy and cannot be used by a rule.

Please check your service and restart your agent. Once it has restarted, refresh your page and the agent will be healthy. Please contact us if your agent is still unhealthy.

Why doesn’t the email custom field I just added appear as a recipient column?

Once you have added an email custom field that you would like to use as a recipient column, click on the save button in the right hand slideout. This will update the recipient columns available in a communication rule. You will now be able to select it from this list.

Once you have run this rule to access the results page, add email addresses to this custom field.

Please note that even if you have run this rule above, the email custom field will be empty and cannot send emails until these are completed.

You can then run this rule to send notifications after you have added email addresses to the custom field.

Why can’t I see the slicer for the status Unresolved, Resolved or Ignored on the Results page?

You won’t be able to see slicers if each row contains the same data or if all fields are empty.

For example, if the status for all rows is unresolved you won’t be able to filter results by status. If you edit a row to be ignored or if you resolve an issue with a row in your data source, the other two filters will then be applicable and will be displayed in the slicers slideout.

Why can’t I see my column in the slicers?

Your column may have over 100 unique text-based values and so is not available as a slicer. Another reason may be that your column does not include any values. Read more about slicers here. Please contact support at if you have any issues.

Why don’t I get any emails for my chosen branch condition?

You may not have selected the status that includes the records of that condition as a default status. Communications are dependent on the records shown by default on the results page. For example, if I have selected ‘Fail’ as the default status for my data quality rule, but I have chosen to create two communication branch conditions for ‘Fail’ and ‘Pass’ statuses, I will only receive emails for the branch based on ‘Fail’. This is because the ‘Fail’ records are the ones I chose to display by default on the results page. If I want to include those ‘Pass’ records, I will need to also select ‘Pass’ as one of the default statuses. Learn more about default statuses here.

How do I change notifications in the app or via email?

You can modify the in-app and email notifications via the notifications settings here. You may mean to modify communication rules that are related to specific rules, these are different from the overall notification events shown in-app, please read more about communication rules here.