Application logging
Enable application logging
- To enable application logging and view logs, open Internet Information Services on the server running Loome Identity
- Right click on the Loome Identity webite, and click ‘Explore’
- Check whether a sub folder called ‘logs’ exists. If it does not, create it.
- Find the web.config file and open it with a text editor in administrative mode
- Locate the following attributes and modify them as follows;
- stdoutLogEnabled -
true
- stdoutLogFile -
.\logs\stout
- Save the file
- You should now reproduce the problem in Loome Identity so the appropriate error is logged.
Read application logs
- To read the application log, open Internet Information Services on the server running Loome Identity
- Right click on the Loome Identity webite, and click ‘Explore’
- Application logs will start with the prefix stout and end with a date time stamp.
- If there are multiple files starting with stout, order them and find the most recent file.
- Open this file in a text editor.
- Events will be logged according to their type (i.e. info, error, etc) and the action that took place.
- Look for any errors and read the associated exception, it may provide hints as to what the problem is.
- If you are unsure as to how to interpret the error, please contact support@loomesoftware.com for assistance.
Disable application logging
- To disable application logging and view logs, open Internet Information Services on the server running Loome Identity
- Right click on the Loome Identity webite, and click ‘Explore’
- Find the web.config file and open it with a text editor in administrative mode
- Locate the following attributes and modify them as follows;
- Save the file
